Frequently Asked Questions
Everything you need to know about shopping with Chrome Northwest.
What is the typical shipping time for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the Pacific Northwest and beyond.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Returns are processed within 7 business days of receipt at our warehouse.
How do I ensure I am ordering the correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Currently, Chrome Northwest ships to the United States and Canada. We are working on expanding our shipping zones to more international destinations soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How should I care for my Chrome Northwest apparel?
To maintain the quality of your garments, we recommend machine washing cold with like colors and tumble drying on low, or air drying whenever possible.